Almost no one uses AI agents to book their Uber, company says
Despite investment in AI agent capabilities, Uber's deployment has seen very low real-world adoption. During the company's busiest quarter week, only 4 passengers used AI agents to book rides, highlighting a gap between AI technology readiness and consumer adoption in mobility services.
Key points
- Only 4 rides booked via AI agents during Uber's busiest week last quarter
- Reflects limited consumer adoption of AI booking technology despite availability
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