How to get access to Sonos AI features, as company aims to avoid another app disaster

Sonos is introducing AI capabilities through a version 27 voice update enabling Hey Sonos natural-language voice commands. The company is taking a measured approach after a major app overhaul two years ago resulted in missing features, connectivity issues, and broken accessibility—consequences that led to the CEO's departure. The new rollout reflects a deliberate strategy to avoid repeating those mistakes.

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