4 insights from Smarsh EDGE: Governance becomes the foundation for communications intelligence
At the Smarsh EDGE event, financial institutions were shown how to leverage archived employee communications—emails, messages, and AI-prompt traffic—as a source of business intelligence using artificial intelligence. The approach reframes regulatory archives as strategic business assets, though implementation involves governance considerations.
Key points
- AI can analyze a year of communications to generate business context
- Governance frameworks are foundational for communications intelligence
- Financial institutions can repurpose compliance archives as business intelligence
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