AI devours a fifth of companies’ IT budgets
Forrester's research indicates that AI will consume one-fifth of enterprise IT budgets in 2027. However, more than 50 percent of IT executives anticipate falling short of ROI goals, with 45 percent demanding positive returns within one year. Only 22 percent have observed measurable positive impact on operating profit over the past year. Forrester attributes this gap to companies investing in AI without accompanying organizational and process changes, limiting gains to isolated use cases.
Key points
- AI expected to account for 20% of corporate tech spending by 2027
- Over 50% of IT executives project missing ROI targets
- Only 22% report positive operating profit impact to date
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