AI agents meet billable hours as Certinia rethinks services delivery
Certinia is leveraging AI technology to transform how professional services firms manage and bill client engagements. The company's platform, which handles 7.1 billion transactions, now incorporates AI agents capable of rapidly synthesizing information and providing domain expertise guidance to improve operations across project management, resource allocation and invoicing.
Key points
- Certinia adding AI agents to services delivery and billing software
- AI capabilities assist with project sales, staffing and client billing
- Platform processes 7.1 billion transactions
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