How voice AI is transforming banking and insurance: Desible.ai founders on the business behind the technology
In a podcast interview, Desible.ai founders Uttam Tiwari and Omkar Raikar explore the business and technical challenges of deploying voice AI agents in Indian financial services. They emphasize that while voice synthesis has become cheaper (from Rs 7 to under Rs 2 per minute), the harder problem is integrating agents reliably into enterprise systems, meeting regulatory requirements, and delivering measurable business outcomes. The founders highlight why many AI pilots fail to reach production and discuss how enterprise buying behavior and contact centre economics are shifting.
Key points
- Voice AI costs have dropped significantly but integration into regulated enterprises remains challenging
- Desible focuses on agentic workflow orchestration for banking and insurance, not just conversation
- Founders emphasize regulatory compliance and legacy system integration as key differentiators
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