Soap in a phone box: Flipkart can’t evade responsibility as intermediary, says consumer commission
Flipkart's attempt to use the safe harbour provision under Section 79 of the Information Technology Act was rejected by the commission. The case involved a Realme Narzo 50A order where the buyer received bars of soap and was later denied a return due to a lack of images. This follows a previous CCPA fine against the company for selling non-BIS certified toys.
Key points
- Flipkart denied safe harbour protection as an intermediary
- Customer received soap instead of a Realme smartphone
- Commission cited deficiency in service and unfair trade practices
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