Freshworks Acquires AI Startup Robusta To Strengthen IT Operations Platform
The acquisition of Israel-based Robusta adds capabilities to identify the causes of technology outages and recommend corrective actions. The technology uses AI agents to analyze monitoring data and infrastructure changes to reduce manual investigation time.
Key points
- Freshworks acquires Israel-based Robusta
- Integration into Freshservice for IT service management
- AI agents used to analyze outages and recommend fixes
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