Enterprises blow nearly a third of software budgets on upgrades they never asked for
Research by Censuswide for software support provider Origina surveyed over 2,000 senior IT decision-makers in the US and UK about vendor-driven software costs. The findings show enterprises allocate an average of 28 percent of software budgets to unwanted upgrades, migrations, and licensing changes, with 95 percent having paid for vendor changes despite expecting worse outcomes. Organizations also reported retiring working hardware prematurely to meet support deadlines and diverting experienced engineers from other work to handle these changes.
Key points
- 28% of software budgets spent on unwanted vendor-driven changes averaging $12.87M per change
- 95% experienced vendor changes that reduced expected reliability or performance
- 91% retired working hardware early to meet software support requirements
- 84% regularly diverted experienced engineers from other projects for vendor upgrades
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