Your AI Agents Need A Chief Operating Officer, Too
Folgmann describes running 16 AI agents across 3+ million rental units and emphasizes that technical implementation is easier than establishing governance. He notes that Deloitte's 2026 AI survey found 23% of companies already use agentic AI moderately, with 74% expecting adoption within two years, while Gartner predicts 40% of agentic AI projects will fail by end of 2027. Folgmann recommends starting with rule-based tasks that have existing legal or contractual frameworks.
Key points
- Get Covered operates 16 AI agents; governance proved harder than technical setup
- 74% of companies expect to use agentic AI within two years
- Starting with rule-based, documented tasks improves agent deployment success
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