MakeMyTrip says AI agents can’t replace travel platforms, as its own assistant handles 3,000 bookings a day
MakeMyTrip co-founder and CEO Rajesh Magow stated that general-purpose AI assistants like ChatGPT cannot replace specialized travel platforms, particularly in large emerging markets like India. He highlighted three key advantages travel platforms retain: access to supply (over 105,000 hotel listings and 50,000 daily bus schedules), transaction-level data from two decades of bookings and reviews, and accountability for service recovery when issues arise. MakeMyTrip's own AI assistant Myra processes 3,000 bookings daily, primarily assisting customers during the booking process rather than automating entire transactions.
Key points
- MakeMyTrip's Myra AI handles 3,000 bookings per day
- General AI lacks access to comprehensive travel supply data and booking history
- Travel platforms provide accountability for service recovery that general assistants cannot match
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