Paytm rolls out enterprise AI service in pivot beyond payments

Paytm is offering its AI platform to enterprise merchants as disclosed in its Q2 FY27 earnings report, diversifying beyond payments and financial services. The service, reportedly called Paytm Intelligence (Pi), includes in-house AI products that help merchants grow businesses and acquire customers via the Paytm app. Initial adoption targets banks, lenders and insurers in India and the UAE; AI agents perform functions including sales, customer support and operations. Paytm founder Vijay Shekhar Sharma previously announced a low-cost, 4-billion-parameter AI model optimised for reduced latency and token usage.

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