EU wants Booking.com to check out of its scam problem
The EU's investigation covers three main areas: prevention of fraudulent and non-compliant listings (often involving account takeovers), protection against phishing and smishing attacks, and data protection gaps for consumers and business users. A fourth concern involves advertising transparency and ranking disclosure. The probe was triggered by Booking.com's admission of a 500-900 percent increase in travel scams over 18 months, affecting a platform with over 45 million EU users.
Key points
- Investigation under Digital Services Act focuses on fraud, phishing, and data protection
- Booking.com reported 500-900% spike in travel scams over 18 months
- Platform allegedly fails to prevent account takeovers and social engineering schemes
- Advertising transparency and ranking disclosure practices also under scrutiny
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