India’s GCCs have mastered scale, now comes the test of impact
The article examines how India's GCCs have historically grown by expanding workforces and improving operational efficiency for multinational enterprises. As these centres take on more complex responsibilities, the industry recognizes that workforce size and delivery track record alone no longer indicate whether a GCC is driving enterprise innovation or simply executing existing priorities. This shift reflects evolving expectations for how these centres should contribute to future strategy rather than just current operations.
Key points
- GCCs have mastered scale through workforce expansion and operational efficiency
- Traditional growth metrics no longer capture strategic impact
- Centres must demonstrate they shape enterprise future, not just execute current priorities
Summary and key points written by AI from the headline and a short excerpt, so they can be incomplete or wrong. Express Computer did the reporting; read the original for the full story.
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